Security & Privacy
How VoiceDesk protects your accounts, configurations, and customer information.
VoiceDesk uses administrative and technical access controls designed to limit dashboard access to authorized account users. Customer configurations and information are handled in the context of the relevant business account.
Access controls are designed to follow the permissions assigned to each account. Customers are responsible for managing authorized staff access and protecting their account credentials.
VoiceDesk operates on managed cloud infrastructure. Administrative, technical, and organizational safeguards are maintained as part of the platform's operation, with infrastructure configuration managed through the deployment process.
Call and customer information is handled according to the platform's data-handling practices described in the Privacy Policy. VoiceDesk uses safeguards designed to protect information against unauthorized access, disclosure, alteration, and loss. Businesses control the configuration and information that drives their receptionist.
Call-recording functionality is controlled separately and may not be enabled for all VoiceDesk customers or deployments. Recording is never assumed to be active by default.
VoiceDesk AI handles the receptionist tasks configured for your business. Businesses remain responsible for configuring appropriate escalation and human workflows so that callers always have a path to the right person.
Book a demonstration and learn how VoiceDesk fits your business — including security and configuration questions.